Refund Policy
At Sklflix, we strive to provide our users with the best streaming experience possible. However, we understand that circumstances may arise where you need to request a refund. Please review our refund policy below to understand how we handle such requests.
1. Eligibility for Refunds
Refunds are issued under the following conditions:
- Technical Issues: If you experience persistent technical issues (e.g., inability to access content, streaming failures) that cannot be resolved by our support team.
- Duplicate Charges: In case of accidental duplicate payments for the same subscription or purchase.
- Unauthorized Transactions: If you notice any unauthorized transactions, please report them immediately for review.
2. Non-Refundable Items
The following are not eligible for refunds:
- Partially used subscription periods.
- Single video rentals or purchases after playback has started.
- Refund requests made beyond 30 days from the date of payment.
- Promotional offers, discounts, or free trials.
3. Refund Request Process
To request a refund, follow these steps:
- Contact our customer support team at support@sklflix.com with the subject line "Refund Request."
- Provide the following details:
- Your full name and email address associated with the account.
- Proof of purchase (e.g., transaction ID, receipt).
- A detailed explanation of the issue.
- Our team will review your request and respond within 5-7 business days.
4. Refund Method
Approved refunds will be credited back to the original payment method. Please note that it may take 5-10 business days for the amount to reflect in your account, depending on your financial institution.
5. Cancellation Policy
If you wish to cancel your subscription, you may do so at any time through your account settings. Cancellations take effect at the end of the current billing cycle, and no partial refunds will be provided for unused periods.
6. Changes to this Policy
Sklflix reserves the right to modify or update this refund policy at any time. Any changes will be communicated via our website or email.
Contact Us
If you have questions about this policy or need assistance, please reach out to us at:
- Email: sklflix535@gmail.com
- Phone: 6207389140
- Live Chat: Available on our websit
